Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Restaurant Information: Name, address, contact details, cuisine type, business registration details
• Account Credentials: Email address, password (encrypted)
• Menu Data: Item names, descriptions, prices, images, categories
• Customer Information: Name, mobile number, email address (when placing orders)
• Order Details: Items ordered, quantities, timestamps, table numbers

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our restaurant management platform
• Order Processing: To facilitate order placement and tracking between customers and restaurants
• Account Management: To create and manage user accounts, authenticate users
• Communication: To send order confirmations, updates, and important service notifications
• Analytics: To understand usage patterns and improve our Service
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

3.1 With Restaurants

When customers place orders, we share their name and contact information with the respective restaurant to fulfill the order.

3.2 With Third Parties

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, database management, analytics tools
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

3.3 Public Information

Restaurant names, menus, and availability are publicly accessible through QR codes and may be visible to anyone with the link.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit using HTTPS/SSL
• Secure password hashing using bcrypt
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with MongoDB Atlas

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account Data: Retained while your account is active
• Order History: Retained for 2 years for business records and analytics
• Deleted Accounts: Data anonymized or deleted within 30 days of account closure

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@restauranthub.com

7. Cookies

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences
• Analyze usage patterns

You can control cookies through your browser settings, but disabling them may affect Service functionality.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use after changes constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: